Payment information
Kyiv Stend accepts payment for orders in the EN store by SEPA / SWIFT bank transfer in Euro (EUR). This page explains our banking details, invoice format, payment terms and VAT treatment. Card and PayPal payments will be added in a future release; contact us if you need a specific alternative for a large order.
1. Payment method
All orders in the EN store are paid by bank transfer to the Seller's Euro account in Ukraine. We use the SEPA Credit Transfer scheme where available (all EU / EEA banks) and SWIFT for other countries (Switzerland, UK). Typical arrival time: 1 to 3 working days for SEPA, 2 to 5 working days for SWIFT.
2. Payment schedule
| Customer type | Payment schedule |
|---|---|
| New customer (first order), any size | 100 % advance payment |
| Repeat B2B customer, order under EUR 3 000 | 100 % advance |
| Repeat B2B customer, order EUR 3 000 to EUR 15 000 | 50 % advance + 50 % before dispatch |
| Repeat B2B customer, order above EUR 15 000 | Individual terms - contact us |
Production starts after funds are credited to our account (not on the day of transfer). Please plan your delivery deadline accordingly.
3. Invoice format
Every order is invoiced in the format KS-EN-YYYYMMDD-N, where YYYYMMDD is the date of invoice and N is the sequence number of the day.
Invoice is sent by email in PDF format, in English, on the day of order confirmation. It includes:
- Seller identification: FOP Bulak Serhii Serhiiovych, Kyiv, Ukraine, tax ID and address;
- Customer identification (Business Customer's VAT ID if provided);
- Line-by-line description of goods, quantity, unit price EUR, total price EUR;
- Shipping charges (separate line);
- Payment instructions with IBAN, BIC / SWIFT, bank name;
- Reference to be included in the transfer description (invoice number).
4. Bank details
Full banking coordinates (IBAN, BIC / SWIFT, correspondent bank if needed) are shared in the invoice / order confirmation and not published on this public page for security reasons. If you want to verify our banking details before transferring, please call +38 050 542 80 38 - we are happy to confirm them by phone.
5. Value added tax
The Seller is not registered as a VAT payer in Ukraine (individual entrepreneur under the simplified tax system) and is not registered for VAT in any EU Member State. Consequently our invoice does not include VAT and is issued at the net price.
- B2B Business Customer with EU VAT ID: import VAT is accounted for by you as importer under the reverse charge / import mechanism in your Member State. Provide your VAT ID at the quote stage so we include it on the invoice.
- B2C Consumer: import VAT is collected by the carrier upon delivery, at the standard rate of your country of residence.
See Terms and Conditions Section 4 and Delivery Information Section 5 for full VAT / customs treatment.
6. Bank transfer fees
Bank transfer fees vary depending on your bank and the type of transfer. For SEPA transfers within the EU / EEA, fees are typically very low (EUR 0 to EUR 3) and both parties bear their own bank's fees (SHA charge code).
For SWIFT transfers (non-EU banks) three charge codes exist: OUR (sender pays all fees), SHA (each party pays own bank), BEN (recipient pays all fees). We ask for transfers with charge code SHA - each party pays own bank. If your bank uses OUR by default please ask them to switch to SHA for our invoice.
7. Currency
All invoices are in Euro (EUR). If your account is in a different currency (Polish zloty, Czech koruna, Swiss franc), your bank converts at the daily rate on the day of transfer. We do not accept payments in currencies other than EUR because our production costs (materials, wages, taxes) are calculated on the EUR base.
8. Refunds
Refunds (in case of accepted warranty claim, cancelled order under Section 6 of Terms, or overpayment) are made by bank transfer to the same account from which we received the original payment. Refund is initiated within 14 calendar days of decision. Arrival time depends on your bank (typically 1 to 5 working days).
9. Payment confirmation
Once funds are credited to our account we send a confirmation email and start production. We do not confirm receipt of transfer while it is still in transit - please do not send follow-up emails within the first 3 working days after your transfer date.
10. Future payment methods
We are working on adding Stripe (card + SEPA Direct Debit) and PayPal as alternatives to bank transfer. Availability depends on VAT registration decisions and payment gateway onboarding for Ukrainian sellers. If you need a card payment for a specific order, please contact us and we will arrange a manual invoice link.
11. Contact
Questions about payment, invoice format, or banking coordinates: sales@kyivstend.com.ua or +38 050 542 80 38.